Datamation Systems Press Release
April 16, 2007

Datamation Introduces Innovative Service Program

Several years ago, during the Y2K hysteria, it became apparent that our clients wanted dedicated, predictable service programs. With the proliferation of technology-based equipment and software applications, a new breed of service technician was also required.
As a result of these two forces, Datamation Systems introduced its Systems and Support Contract Agreement. These agreements are available for different levels of guaranteed service reponses. Our client is guaranteed that a fully-trained technician will respond to their request within a predetermined time and perform onsite service, if required. In the past, service was scheduled based on the availablity of the technicians (a practice still followed by most competitors). Inevitably, clients hope that the technicians are not too busy and can fit them in to their schedule.
Another aspect of Datamation's program is the use of highly trained technicians, programming services, advance testing labs with all the current operating platforms and reasonable labor rates.
Rates for the Systems and Support Agreements are based on the service response levels selected but they all provide access to the same technical staff. Contracted time, purchased in advance, will not expire for two years. This is a major benefit to companies that purchase very expensive annual agreements, have minimal service requirements and find themselves looking at a renewal before they even use their paid time.
In addition, how our clients use our time is entirely up to them. Depending on their level of internal resources, they can use us to troubleshoot simple problems or only call when a complex issue needs resolution. They can even use the time for additional training.

About Datamation Systems

Datamation Systems has more than 39 years of experience developing mail, shipping and other types of distribution systems. Representing hundreds of manufacturers, we are the leading provider of mail center and technology furniture, receiving systems and other distribution products in the New York-New Jersey metropolitan area. Datamation Systems has worked with almost every Fortune 100, financial, healthcare and educational organization in New York and New Jersey.

For more information:

Jerry Raymond
Datamation Systems
(201) 329-7200
j.raymond@pc-security.com

Dag Gonzalez
Director, Technology Services Group
(201) 329-7200 / Ext.243
d.gonzalez@pc-security.com

Internet: mailsolutions@pc-security.com